Further Information

Further Information

BDA-Logo-281-pantone

https://www.bda.org/

The British Dental Association (BDA) is the professional association and trade union for dentists in the United Kingdom and was founded in 1880.

logo

https://www.nepd.co.uk

The NEPD is a network of private dentists in the North East of England. The group helps both dentists and patients by furthering the development of independent private practices in the area.

6911895_GDC

www.gdc-uk.org

The GDC is the regulatory body of the dental profession. We register all qualified dentists, dental hygienists and dental therapists who wish to practise dentistry and provide them with a licence to practise in the United Kingdom.

6773403_logoSmokeFree

https://www.nhs.uk/smokefree/

When you go smokefree, you are up to four times more likely to succeed if you use NHS support and stop smoking medicines such as patches or gum to manage your cravings.

https://chat.mouthcancerfoundation.org

The Mouth Cancer Foundation is dedicated to supporting people with mouth, throat and other head & neck cancer face the crisis of cancer.

Nobel Biocare Logo

www.nobelsmile.co.uk

In the past, people had to accept their dental health condition. Today, thanks to Nobel Biocare’s cosmetic dentistry and dental implant solutions, those with concerns about their appearance and dental health no longer have to live without a beautiful smile.

Nobel Biocare Logo

www.allon4-dentist.co.uk/all-on-4-treatment-concept

NobelBiocare are the pioneers of All-on-4 and suppliers of genuine components.

Complaints

At Dovetail we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  • The person responsible for dealing with any complaint about the service which we provide is Mrs H.Wain, our Complaints Manager.
  • If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Complaints Manager immediately. If the Complaints Manager is not available at the time, then the patient will be told when they will be available and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  • If the patient complains in writing, the letter or email will be passed on immediately to the Complaints Manager.
  • If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen.
  • We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within three working days.
  • We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  • We will confirm the decision about the complaint in writing immediately after completing our investigation.
  • Proper and comprehensive records are kept of any complaint received.

If patients are not satisfied with the result of our procedure then a complaint may be made to: Dental Complaints Service, 37 Wimpole Street, London,W1G 8DQ, telephone: 020 8253 0800

Finance

Dovetail Dental Bespoke Dental Solutions is authorised and regulated by the Financial Conduct Authority.

Example Prices

Dovetail is a private practice and we do not offer NHS treatment.

All treatments are unique and as such the cost associated with each treatment is also unique. We offer an individual written estimate before treatment commences. The example prices listed are intended to offer guidelines only.

We offer interest free finance (subject to status) to assist in spreading out the cost of treatment.

Treatment

Initial consultation  – free
Comprehensive evaluation, report and explanation  – from £125
Veneers – from £400
Metal free crowns – from £400
Sedation – from £0
Single tooth implant – from £2400
Teeth in a day – from £9950